Data Privacy, Security & Onboarding
Is our donor list and contact data completely private and safe?
100% yes. Your data belongs exclusively to your organization. Portalwale never sells, shares, or accesses your donor contacts or financial ledgers. Only authorized administrators created by your organization have access to your database.
How quickly can our NGO portal be launched?
Your portal can be provisioned and activated within 24 to 48 hours once you provide your basic trust registration details, logo, and gateway keys. Our onboarding support team helps you through every step.
Donation Collection & Bank Settlement
Where do the donation funds go? Does Portalwale take any commission?
100% of donation funds go directly into your NGO's bank account. Portalwale is a software tool, not a payment aggregator or escrow service. You connect your organization's own Razorpay, PhonePe, Paytm, or UPI QR code. Portalwale takes 0% platform commission and never holds or touches your money.
Which payment modes can donors use on our website?
Donors can donate using all popular Indian payment options: UPI Apps (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards, NetBanking across major Indian banks, and offline donations (cash, cheques, or NEFT/RTGS) with manual receipt generation from your admin console.
What if our NGO only has a bank UPI QR code and no payment gateway?
That works completely fine! You can upload your official Trust UPI QR code image and display your Trust's bank account number, IFSC code, and UPI ID directly on your donation page. Donors can scan and pay, and you can issue their official 80G receipt from the admin panel.
Member ID Cards & Volunteer Certificates
How do the digital Member and Volunteer ID cards work?
You can add your Trustees, Life Members, and Volunteers with their photograph, designation, blood group, and emergency contact. The system generates an official printable identity card containing a verifiable QR code. When scanned using any smartphone camera, it opens a secure page on your website confirming their active official membership.
Official Website & Custom Domain
Can we use our own custom domain like www.mytrust.org?
Yes! You can connect any custom domain that you own (e.g. www.yourtrust.org, www.foundation.org.in, www.trust.in). Our technical team will assist you with DNS configuration, and automated free SSL security certificates (https://) are included.
Do we need technical coding skills to manage or update our website?
Zero coding skills required. Your website comes with an easy-to-use admin panel designed for non-technical trustees and staff. You can update banners, publish new campaigns, post photos of your events, and view donation lists with simple clicks.
