Privacy Policy

1 Introduction & Scope

This Privacy Policy applies to Portalwale (portalwale.com), operated by Online Growth Hub (onlinegrowthhub.in). We are committed to safeguarding the digital privacy of all visitors, subscribers, trustees, and organizational administrators who interact with our services.

Portalwale is a commercial B2B SaaS software provider offering website design, content management, and digital compliance reporting tools to non-profit organizations, trusts, and societies in India.

2 Information We Collect

We only collect information necessary to deliver software licenses, setup custom domains, and provide technical support:

• Contact & Identity Details: Full name, official email address, mobile/WhatsApp number, designation, and organization legal name.
• Organization Verification Assets: Official Trust/Society registration certificates, Section 80G/12A registration numbers, NGO Darpan IDs, and logo files provided for website customization.
• Billing Information: Invoicing name, billing address, GST number (if applicable), and transaction reference IDs. (Note: We never store payment card numbers or banking passwords).
• Technical Logs: IP address, browser type, device information, and standard server access timestamps.

3 Secure Payment Gateway Processing

All online payments made on Portalwale (for Basic, Premium, Advance plans, or annual renewals) are encrypted and processed through certified third-party payment aggregators (including Razorpay).

These payment gateways adhere to the highest international security standards (PCI-DSS Level 1 Certification). Your payment instrument information (Credit Card, Debit Card, Net Banking credentials, UPI PIN) is transmitted directly to the gateway under 256-bit SSL encryption and is never captured, viewed, or stored on Portalwale servers.

4 Complete Confidentiality & Zero Sale of Data

Zero Commercial Sharing: We do not sell, rent, lease, trade, or monetize client data, trustee lists, volunteer registers, or donor records to any third parties, advertisers, or data brokers.

Client Sovereignty: Any donor lists, member details, or 80G receipts generated on the client's deployed portal belong exclusively to the respective organization. We act purely as a technical data processor and infrastructure custodian.

5 Cookies & Analytics

We use strictly necessary technical session cookies to authenticate administrators, manage active user sessions, and maintain site performance. We may utilize standard privacy-compliant web analytics to analyze aggregate traffic trends. Users may adjust their browser settings to decline cookies without losing access to public pages.

Data Privacy Officer & Grievance Redressal

Pursuant to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and reasonable security practices regulations, you may contact our designated Grievance Officer for any privacy inquiries, data deletion requests, or security concerns: